Returns & Refunds
If an order is placed on the web store and product does not arrive to the shipping location, a refund may be available pending proof of purchase and proof of lost product in transit. Please Contact Us if your order has not arrived and the order tracking is noting “lost in transit” or “returned to sender”.
If you have received your order and are unsatisfied with your purchase, please Contact Us and we will do our best to remedy the situation. Due to safety concerns surrounding COVID19 and the nature of our products being for personal care, at this time we are not accepting product returns.
Items that are defective or damaged may be replaced, pending a review by Emerald’s Returns Department. If an item has arrived damaged and needs replacement, please Contact Us to take further steps.
Please note requests for refunds for unsatisfactory purchases or damages must be processed within 7 days from date of purchase.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Generally, replacement orders will arrive in 2-5 business days.
Late or Missing Refunds
Please allow 3-5 business days before a refund is processed.
If it has been more than 5 business days and you have not yet received your refund, please take the following steps:
· Check your bank account for the refund charge.
· Contact your credit card company, it may take some time before your refund is officially posted.
· Contact your bank. There is often some processing time before a refund is posted.
If you have taken the above steps and you still have not received your refund, please Contact Us.
Only regular priced items may be refunded. Sale items are final and cannot be refunded.